Refund Policy
Refund Policy
If for any reason you decide the items you received are not right for you, they can be returned for a full refund. The provisions outlined within this return policy apply to all products sold directly on this site.
Return Process
Items purchased can be returned for a full refund within 10 days of the delivery date (Customer pays for return shipping).
To receive a full refund, items MUST be returned with:
- NO signs of wear, washing, or improper care
- NO damage or stains
- Items must be unworn, unwashed, with all tags attached.
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
How to Return an Item
To initiate a return, please contact us via email at designer@designscanempower.com with your order number, the reason(s) for your return.
Returned Package
1. Please do not return directly to the address on the received package. The appropriate return address will be provided via email.
2. Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier.
Returns Processing Time & Fees
Once we receive your item(s) at our facility, please allow up to 5 business days for processing your return and an additional 2-10 business days to receive your refund. Refunds will in most cases be issued to the same account used for the original purchase. Please allow up to 15 business days for the credit to appear on your credit card statement (PayPal refunds will be transferred immediately).
Exchanges
We currently do not support exchanges. Once orders have been submitted, they cannot be changed or cancelled.
Final Sale Items
All Sale Item(s) are final and not eligible for return.
Products Not Eligible for Return
- Undergarment items (women's panties, men's underwear - for health & safety reasons)
- Swimsuits (for health & safety reasons)
- Facemasks (for health & safety reasons)
- Wall Murals (these are uniquely created per custom order)
- Wall Paper Panels (these are uniquely created per custom order)
Items Purchased from Third-party Retailers
Only item(s) purchased directly through the store.designscanempower.com site can be returned according to these policies. Products purchased through third-party sites, must adhere to the refund and return policies for those sites. If you purchased your item(s) from a third party website or retailer, please contact the third party vendor to process your return.
Refunds will not be granted for purchases received through shopping points orders or giveaways.
Please contact us with any questions: designer@designscanempower.com | 877-237-3170.
